🔄 Returns & Exchanges
At MissNail Co., we want you to feel confident with every purchase. Please review our policy below before requesting a return or exchange.
💅 Hygiene & Safety
For hygiene reasons, certain items cannot be returned or exchanged once opened or used, including:
- Gel nail products (gel polish, base/top coat, glue, etc.)
- Nail liquids, powders, and adhesives
- Personal care items
If your item arrives damaged or defective, please contact us within 14 days of delivery with proof of purchase.
🎨 Product Variations
Please note that colors and finishes may vary slightly due to:
- Lighting and screen settings
- Manufacturing batches
We do our best to display products accurately, but slight variations are natural and not considered defects.
⚡ Electronic Items
For nail tools such as:
- Nail lamps
- Electric nail drills
- Other electronic devices
These items may be covered under the manufacturer’s warranty.
If your item arrives defective, we will assist with a replacement or guide you through the warranty process.
📦 Returns & Exchanges Conditions
To be eligible for a return:
- Items must be unused and in original packaging
- Must show no signs of wear or damage
- All included items (kits, bundles, gifts) must be returned together
Incomplete returns may result in a partial refund.
💸 Fees & Refunds
- Returns not related to product defects may be subject to a restocking fee (up to 25%)
- Shipping costs are non-refundable unless the return is due to our error
Refunds will be processed within 5–7 business days after inspection and returned to the original payment method.
💡 Important Note
Our products are designed for safe and proper use.
For best results, we recommend following instructions carefully or practicing before use.
MissNail Co. is not responsible for issues caused by improper use or handling.
🤍 Need Help?
If you have any questions about returns or exchanges, feel free to contact us:
We’re always here to support you ✨